Voucher duration. Vouchers are valid for a period of 12 months from the date of purchase, vouchers cannot be redeemed after expiry date.
Vouchers may be extended for up to 1 year at a cost of £15 per 3-month period.
Use of multiple vouchers. Only one gift voucher can be used per booking.
Use of promotional codes. Promotional codes cannot be used in conjunction with gift vouchers.
Email vouchers. Email vouchers shall be provided free of charge to the email address provided at point of purchase.
Postal vouchers. There are additional costs associated with provision of a postal voucher. Such costs are added to the voucher cost and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.
Voucher redemption. Services must be pre-booked. Vouchers can be redeemed on our website or by phone – 0131 333 5001.
Refunds. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change is given against any purchase. Any credit balance will remain on the voucher until expiry 12 months from purchase date.
Monetary vouchers. Monetary vouchers can be used for part or full payment of any course or service. If the course cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of booking.
Course availability. ESFW does not guarantee that spaces will be available on courses. Spaces are only secured once a course has been booked, so it is recommended that you book as early as possible to avoid disappointment.
Transfer. Vouchers are transferable against any of our products or services. Vouchers cannot be exchanged for cash.
Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.
Cancellation. In the unlikely event that a course needs to be cancelled by ESFW, a new gift voucher shall be issued and shall be valid for a further 12 months. In the event that a course is cancelled by a voucher holder no refund shall be given.